What Should I Do If My Car Is Damaged During Transport?
If My Car Is Damaged During Transport
Although damage during transport is very rare, and we understand how important your vehicle is. If your car arrives with visible damage, here’s exactly what you should do to protect your interests and ensure a smooth claims process:
Inspect your vehicle thoroughly at the time of delivery
Before signing any paperwork, take a moment to walk around the entire vehicle. Check for any scratches, dents, or other visible signs of damage, even in areas that may not be immediately noticeable.
Note all damages on the Bill of Lading (BOL)
If you spot any damage, clearly write it down on the Bill of Lading (BOL) at the time of delivery. This document is your official record of the vehicle’s condition at drop-off, and it plays a crucial role in the claims process.
Take detailed photos of the vehicle
Photographs all sides of the car and focus specifically on the damaged areas. Make sure the pictures are well-lit and taken from multiple angles. These photos will serve as visual evidence for the insurance company.
Keep a copy of the signed BOL for your records
Always request a copy of the delivery Bill of Lading after it has been filled out and signed. This document will support your claim and provide a timeline of the event.
Contact 2 J’s Auto Transport right away
As soon as damage is discovered and documented, reach out to our team. We’ll provide you with a copy of the motor carrier’s Certificate of Insurance (COI) and walk you through the steps to file a claim.
File a claim through our Claims Support.
After gathering your documentation and photos, you can submit your claim through our claims department. We’ll ensure the process moves forward promptly and professionally.
Do not hesitate to call at 877-325-7288, if you have any other questions.
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John Furbush
I am the Owner and President of Operations at 2 J’s Auto Transport, with over 12 years of hands-on experience in the vehicle shipping industry. Since starting the company in 2012, I helped thousands of customers move everything from everyday cars to motorcycles, heavy equipment, and oversized loads. I know the ins and outs of auto transport industry, including all the laws and regulations set by USDOT, FMCSA, and local authorities. I built my business around honesty, reliability, and making the process simple for people, especially those shipping a vehicle for the first time.
